JOB PURPOSE:                  

• Supporting the delivery of an overall maintenance function for the home enhancing the quality of the environment for all the residents and visitors to the home.
• Supporting with a variety of requests for compliance checks, repairs and general maintenance of the building and grounds, fixings, fittings and equipment and gardening.

Hours of Work: Contracted hours will be stipulated in your specific contract, however you should expect to work your hours between the hours of 8am – 8pm, with the occasional need to work early, late or night shift patterns to meet the requirement of the role.

Technical Support: Whilst the line management of this role sits with the Home Manager, day to day management is with the Maintenance Operative and all technical aspects of the role will be managed by the Property Services Department through the Regional Property Manager.

RESPONSIBILITIES:

• Responsible for supporting the installation or repair and maintenance of Company property and equipment and undertake planned maintenance of the home in consultation with the Home Manager, working within defined Policies and Procedures.

• Carry out general maintenance tasks and basic repairs including (awareness of household electrical), plumbing, joinery and building tasks both inside and outside the Home to ensure that the Home is maintained in a clean, safe and efficient functional order;

• To familiarise themselves with all heating & plumbing plant.
• Support the maintenance operative to ensure compliance and essential checks are done through the completion of the maintenance manuals along with allocated jobs.

• Identify and report all maintenance defects outside the scope of the homes maintenance person through the designated escalation route. Monitor the reported repair through to satisfactory completion.  Identify all and any additional training required to fulfil the role at the earliest opportunity.
• Maintain accurate and comprehensive maintenance requests and work carried out records and report defects to the home manager and/or appropriate contractor for repair;

• Engage proactively with all stakeholders ensuring all allocated tasks outside and inside the site are carried out effectively and efficiently and to a high standard

• Act in a professional and courteous manner at all times towards residents and their visitors, respecting the dignity and individuality of each resident;

• Establish and maintain positive working relationships both with colleagues, residents, visitors and other health professionals and agencies
• Undertake decoration including painting & wallpapering, minor refurbishment and maintenance within the home under the instruction and guidance of the home Manager or Regional Property Manager. All works to be carried out with regards to health and safety requirements
• To attend regular meetings with line management, escalate all issues and participate meaningfully in all on site and general team meetings.
• To ensure that any visiting 3rd party or direct employed contactors sign in and out and record the commencement and completion of works. In addition, that they have the correct work permit in place.
• Support with the monitoring of all persons working within the home and its grounds, ensure once works are complete that all access points have been secured. Where work requires access to lofts, carry out a joint inspection prior to the works as per permit to work guidance.

• Be responsible for the correct issuing of Hot Works Permits (HWP’s);

• Management of contractors on the home site;

• To accompany visitors including contractors, Fire Officers, H&S Advisers etc;

• Ensure maintenance of the homes exterior including: Pathways and driveways are clear unobstructed and safe. Plants are kept hydrated, flowerbeds and potted plants are tendered and grassed areas kept tidy to enhance 1st impressions. Ensure that external lighting and signs inside and outside the home are clear visible and in good order/ repair.
• Be suitably trained to be an active Fire Warden and to keep up to date within policy and procedures including all training as required. Induct new staff as required.
• May be required to lift pull push heavy items with/without mechanical aids in line with the Health & Safety policy and procedure.

• Practice safe systems of work across the range of tasks and in particular moving and handling of loads, by assessing risk and having due regard for personal safety and the safety of residents, visitors and team members;

• Assemble /install new equipment/goods delivered to a home.
• To receive deliveries of goods and ensure that they are moved safely and promptly to the correct storage area;
• Be willing to undergo suitable training as prescribed by the employer to enable weekly, monthly and all other mandatory checks in accordance with Company policies and procedures and ensure all legislative log-books are maintained and in good condition for inspection at all times.
• Follow guidance issued by the Regional Property Manager and Home Manager to ensure call outs to contractors are minimized.
• Understand and ensure the implementation of the Home’s Health and Safety policy, and Emergency and Fire procedures.

• To assist with the fire and water risk assessments and reviews.
• Support the Maintenance Operative with responsibilities for specific Health and Safety duties with regard to safeguard systems including:
• Conduct and record routine water quality and weekly temperature checks & water management systems of control;
• Weekly checks on fire alarms & all fire preventative devices in the home;
• monthly checks on emergency lighting system;
• monthly (weekly for fire escape routes) check on fire exits/firefighting equipment.

• Cover for annual leave / absence in other Care Homes as and when appropriate.
• Provide out of hours’ emergency service by participating in the on call rota and be proactive when asked to provide temporary cover for sister homes.
• To support other homes in the region to cover for absent maintenance operatives;

• Encourage and contribute to working as a team, responding positively to colleagues and acting on all reasonable work instructions promptly;

• Induct new team members on Fire Safety and training including the use of evacuation mats and fire drills as required.
• Train Team Members in the safe and correct use of new equipment as required.
• Attend the home for emergency call outs out of hours as required.

• Provide out of hours’ emergency service, participating in the on call rota.

• Undertake Gardening as and when required to a good standard.

• Carry out plumbing, joinery and general building repairs to a good standard.
• To maintain work and storage areas in a neat, tidy, safe and secure manner;

• Maintain the company vehicle and carry out basic safety checks as needed.
• To be fully conversant with the Group policies particularly the ones relating to Health & Safety and Information Governance.

• Take care of items of equipment used to carry out tasks, including general cleanliness and advising on any faults and the need for maintenance or replacement;

• To ensure compliance with the Group Information Governance Policy, maintaining an appropriate level of confidentiality around issues that may be personal or commercially sensitive.
• To carry out regular visual inspection of all plant, fixtures and fittings, reporting any concerns to the Home Manager for repair as necessary;
• Be responsible for the health and safety and welfare of self and others whilst at work including colleagues, residents and families.

• Understand personal responsibilities in relation to the Health & Safety at Work Acts and fire safety and evacuation procedures and demonstrates a working knowledge of COSHH assessments applicable in own work area;
• To support the Home Manager with all property/estates compliance, including the FRA, WRA & PPM certificates records;

• Provide a courier service, if necessary, for mail and supplies, as well as delivery of specimens and collection of prescriptions on behalf of service users;

• Responsible for the safe and tidy storage of supplies and equipment in line with your area of work;
• Take responsibility to read, understand and adhere to the company policies and procedures, attending mandatory training sessions commensurate to the role;
• To act as an ambassador for the Group company Vision and Values

• To promote equality and diversity at all times and across all work activities.
• To adhere to Group policies and procedures.

REQUIREMENTS

• An energetic, committed and approachable team member
• Demonstrate a passion and commitment for working within the home environment
• Ability to multi-task in a high pressure environment with care and compassion at all times
• Outstanding communication and interpersonal skills
• Strong work ethics and a passionate about delivering high standards
• Respectful and compassionate with a desire to engage professional with both residents, families and team members
• A willingness to adhere to health and safety standards
• Excellent time management skills with a flexible approach to change
• A keenness to develop and motivated by learning and developing
• Ability to undertake a physically and mentally demanding role with a positive outlook