Nicky

It is the 'people'. I work with the best colleagues that I could possibly wish for and I adore our wonderful residents and their families. 

I work as Care Home Administrator. I absolutely love my job, it is varied and challenging as no two days are ever the same. I love helping people and making a difference to people's lives.

I love that my work is a seamless part of my life and I never get up in the morning and think, ''Oh no I have to go to work!''. I work in a fast paced environment where every day presents a new challenge and there is never a dull day, I love helping people and being part of a great team.

Our working environment is very caring. We are in this profession to care for our residents but as a team we also care and support each other every day. The team that I am blessed to be part of are my second family, we have amazing camaraderie.

My typical day consists of reporting, processing wages, booking appointments, running a very busy reception, taking telephone calls, greeting and assisting visitors, responding to e-mails, new resident enquiries and show people around, general and financial administration and being a great listener.

I was a Valuation Manager at a High Street Estate Agency. Much as I enjoyed the role I always knew that I needed a vocation where my role could really make a difference to other people's lives every day.

Working as an Administrator I am also the Home Manager's right hand person. I support my Manager in her role and assist in the all-round smooth running of the home which helps me to feel empowered in my role. 

I have learnt an awful lot already about the Care sector since joining Four Seasons Health Care Group but I also have a lot more to learn which I completely embrace. The more skills and knowledge that I build upon then the more I will have to contribute to my role.

My work does give me a great sense of pride and it's amazing when our residents and their families express to us their heartfelt thanks and appreciation for what we do. 

An employee discount scheme, free uniform where applicable, childcare vouchers and a bespoke development programme. The main benefit for me is that I am really, really happy. I genuinely love everyone that I work with and going to work is a pleasure and not a chore.

Rewarding.

My home has a fantastic relationship with the local community in particular the Sutton-on-Sea Residents Association and Sutton-on-Sea Primary School where the local children and our Residents are pen pals.