What do you enjoy most about working at Four Seasons Health Care Group?

It’s an old cliché, but the people.

From my induction, to seeing many changes centrally, one thing that has always stood out is the calibre of people that have worked at Four Seasons Health Care Group. Each one dedicated and with a drive to succeed for themselves, the business, the team on the front line but most of all our residents.

What do you enjoy most about your role?

My background is very customer service orientated, so it gives me great satisfaction to help people. Whether it’s simply pointing them in the right direction or fighting to find PPE during a pandemic.

How would you describe the culture?

Best way to describe the business is driven, dynamic, and focused in providing the best environment for residents and the team.

Do you feel supported?

100%. There has been an awful lot of learning new skills and new parts of the job on a daily basis, but throughout there has been a constant and overwhelming support from my line manager and the Leadership Team who we have regular conversations with.

Prior to this, I was always pushed to better myself and my skills (whether in L&D or Procurement) with the offer of training courses, especially my ongoing development with CIPS (Chartered Institute of Procurement Specialists).

What does a typical day look like for you?

I would not call any day “typical”. There is such a varied range of challenges that can be hiding around a corner that completely derails your day.

I could have a morning planned of looking in to new contracts and finishing off a tender document, with suppliers calls and reviews in the afternoon, to suddenly have all that thrown out of window due to supplier failing to deliver, or a new initiative or funding has been launched by a local authority and we’ve got to react as quickly as possible.

It’s fun, it’s challenging, it’s Procurement!

How does the role that you do make you feel?

This is probably the highest role I have every held in a company (still a long, long, long, long way from the top), but nevertheless it’s led me to dealing and having high level conversation with COO’s and Directors of companies that we work with. Companies, who have Four Seasons Health Care Group as a customer, so some of the conversations are tough.

On a personal level, it has helped me grow as a person, and I suppose the words are empowered and confident.

What did you do prior to joining Four Seasons Health Care Group?

I worked in various guises in the hospitality sector for a number of years, and it was really the only thing I knew until joining Four Seasons Health Care Group.

Starting as a lowly waiter at Christmas functions, to becoming a General Supervisor in a 4 star hotel in Manchester City Centre, to moving to hotel and events bookings and then working on event management.

What rewards and benefits do you get working here?

The Happy Hub app is an awesome tool for benefits through the business. The amount of shops, restaurants and leisure experiences that you can save money on is fantastic.

Any advice to someone applying for a role at Four Seasons Health Care Group?

Be Yourself. That’s all that anybody wants. Be confident of your self-worth and don’t sell yourself short.

Also, this goes for any job – do some research on the company, this helps massively.

Can you summarise working at Four Seasons Health Care Group, in one word?